Refund & Return Policy
30-day guarantee
If the product isn't right for you, you have 30 days from the date of delivery to request a return.
What can be returned
Items must be in resalable condition with all included accessories and the original packaging. For hygiene reasons, roller heads and nail tools that have been used cannot be returned, but the device itself can.
How to start a return
- Email support@pedixo.com with your order number and the reason for the return.
- We reply within one business day with a return address and instructions.
- Ship the item back. Return shipping is paid by the customer unless the item arrived faulty or incorrect, in which case we cover it.
Please do not send anything back before contacting us. Unannounced returns cannot be matched to an order and cannot be refunded.
Refunds
Once the returned item reaches the warehouse and is inspected, the refund is issued to the original payment method within 5–10 business days. Your bank may take a few additional days to post it.
Faulty or incorrect items
If the device arrives damaged, faulty, or is not what was ordered, contact us within 30 days of delivery. We will send a replacement or issue a full refund including shipping, at your choice. In most cases we will not ask for the faulty item to be returned.
Order cancellation
Orders can be cancelled free of charge any time before they enter processing. Once an order has shipped it must be handled as a return.
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order.