Shipping Policy

Where we ship from

All Pedixo orders ship from our fulfillment partner's warehouse in the United States. Nothing is shipped from overseas, which means no customs delays and no import charges on arrival.

Processing time

Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day.

Delivery time

Standard delivery within the United States takes 3–7 business days after processing. Total time from order to doorstep is typically 4–10 business days.

Shipping cost

Shipping is free on all orders within the United States. There are no handling fees and no surcharges at checkout.

Where we ship

We currently ship to the 50 U.S. states and the District of Columbia. We do not currently ship to PO boxes, APO/FPO addresses, or outside the United States.

Tracking

A tracking number is emailed as soon as the order leaves the warehouse. Tracking can take up to 24 hours to show its first scan.

Delayed, lost or damaged orders

If tracking has not updated for 7 consecutive business days, or if an order arrives damaged, contact us with the order number and we will resolve it — either a replacement or a full refund. Photographs help us process damage claims faster.

Incorrect addresses

Please double-check the shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we will reship it once the package is back at the warehouse. Repeated reshipments may incur a fee.

Contact

Questions about a shipment: support@pedixo.com. We reply within one business day.